Altaire Support

Acceptable Use Policy & Terms of Service

Terms of Service

Altaire's general policy is to act as the provider of Internet hosting. Altaire has specific ethical concerns regarding the use of its computers detailed below. Altaire reserves the right to suspend or cancel a customer's access to any or all services provided by Altaire if we decide that the account has been inappropriately used.

Specific Acceptable Use Policies

Server Abuse

Any attempt to undermine or cause harm to a server, service, or customer of Altaire is strictly prohibited. It is a violation for anyone who, employs posts or programs which consume excessive CPU time or stage space. It is a violation for anyone (excluding reseller accounts) who permits the use of mail services, mail forwarding capabilities, POP accounts, or auto responders other than for their own account; or resale of access to CGI or other scripts installed on our servers.

Any unauthorised use of an account or computer by an Altaire customer, whether or not the attacked account or computer belongs to Altaire, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal action, depending on the seriousness of the attack.

Commercial Advertisements with Email

Unsolicited commercial advertisements are not allowed in email, and will likely result in account suspension or cancellation, regardless of the type of account.

Commercial advertisements are unwelcome in most Usenet discussion groups and on most email mailing lists. Inappropriate posting may result in account suspension or cancellation. See the newsgroup or mailing lists' charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such.

Sending a message, especially an advertisement, to more than five or six recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on the topic. Email is a person-to-person medium, not a broadcast medium.

Payment Policies

All accounts are set up on a pre-pay basis. Setup fees are charges for new accounts and major account changes and are non-refundable unless otherwise stated. All pricing is guaranteed for the term of pre-payment. Altaire reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within a week (7 days) from notification, or exceeding time frame in any way is subject to suspension.

The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Altaire in writing for a request for termination of services. Payments are accepted in multiple currencies and may be subject to a conversion charge.

Cancellation

Altaire reserves the right to cancel services at any time. All fees paid in advance of cancellation will be pro-rated and paid back by Altaire from the time Altaire institutes its right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space, etc.)

All of Altaire's web hosting plans are backed by a 14-day money back guarantee. If you are not completely satisfied with our services or support within the first 14 days of our contract, you will be given a full refund of the contract amount excluding setup fees, over usage fees, domain registration fees, or SSL certificate registration fees. Setup fees are refundable only if the account order is cancelled prior to activation. For web hosting contracts, the full contract amount less setup, merchant and over usage fees, domain registration fees and SSL certificate registration fees will be refunded if Altaire is notified within the first 14 days following activation. Refund payment will by made within 90 days of receipt of cancellation request. Refunds for cancellation of web development work is entirely at the discretion of Altaire management. It may not be possible to refund deposits paid for web development if a significant amount of web design is completed before a cancellation request is received.

Should you wish to cancel your account after the 14 day money back period or if you do not wish to take advantage of the money back guarantee, your request must be completed online from your hosting control panel. You will be billed to the completion of the current billing cycle whether it be monthly, quarterly, or yearly. Altaire has up to 30 days to deactivate your account, email addresses, etc., however, should this period carry over into a new billing cycle, you will not be responsible for any new charges accrued.

Account Usage

Your account is for your exclusive and individual use only; multiple concurrent logins of the same account are not allowed. Beyond the fact that allowing others to use your account is prohibited, consider that you become responsible for the charges incurred by someone else that you have allowed to use your account. For this reason you should protect your account and password as you would any other personal resource such as your telephone or credit card number.

Lawful Purpose

Altaire reserves the right to refuse the services to anyone. Customers may only use Altaire services for lawful purposes. Transmission of any material in violation of any law or local regulation is prohibited. This includes, but is not limited to; copyrighted material, material legally judged to by threatening or obscene, and material protected by trade secrets. Altaire expressly forbids anyone from using Altaire servers for the propagation, distribution, housing, processing, storing, or other handling in any way material which we deem to by objectionable, including, but not limited to; warez, pornography, satanic materials, or web sites promoting bigotry, hate, discrimination, or like subjects. The designation of any materials as such described is entirely left to the discretion of Altaire management.

Bandwidth

Altaire measures bandwidth in gigabits (Gb) based on downloads and uploads of all content types from your site. Should your bandwidth exceed the limit imposed by your hosting plan you will be billed at the rate applicable to your account, per Gb, rounded up to the nearest Gb. Altaire is the sole arbitrator of what constitutes bandwidth over usage and Altaire hereby has the right to charge your account in such instances.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Altaire harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Altaire, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to by performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Altaire against liabilities arising out of (1) and injury to person or properties caused by and products sold or otherwise distributed in connection with Altaire's services or property; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement; (4) defective products sold to customers from Altaire's servers or (5) loss of Customer business as a result of any service provided by Altaire.

Disclaimer

Altaire will not by responsible for any damages your business may suffer. Altaire makes no warranties of any kind, expressed or implied for services we provide. Altaire disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Altaire and its employees. Altaire reserves the right to revise its policies at any time.

Failure to follow any term or condition will be grounds for immediate account deactivation.